Privacy Policy

Last updated: May 2026

Grainex® (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains how we collect, use and protect information about you when you use our website at grainex.co.uk.

Information We Collect

• Name, email address, phone number and delivery address when you place an order or request a sample
• Payment information (processed securely by Shopify Payments — we never store card details)
• Communications you send us

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and delivery updates
• To respond to your enquiries
• To send marketing communications (only if you have opted in)

Sharing Your Information

We share data with Shopify (our platform), delivery partners, and NeoTimber® (our supplier) for fulfilment only. We do not sell your personal data.

Your Rights

Under UK GDPR you have the right to access, correct, delete or restrict processing of your personal data. Contact us at info@grainex.co.uk.

Contact

Grainex Limited, 2 Leman Street, London E1 8FA | info@grainex.co.uk