Terms of Service

Last updated: May 2026

These terms govern your use of grainex.co.uk and any purchases made through our website.

About Us

Grainex® is a trading name of Grainex Limited (Company No. 12708752), 2 Leman Street, London E1 8FA.

All products are supplied by NeoTimber®. Colours shown on screen may vary slightly from actual product.

All prices are in GBP including VAT. We reserve the right to adjust prices. The price charged will be the price at the time of your order.

Orders are confirmed by email. Standard delivery is 5–7 working days. Free delivery on orders over £500. UK mainland only.

All NeoTimber® composite products carry a 25-year residential warranty and 10-year commercial warranty against structural defects.

14-day right to return unused goods. See our Returns Policy for full details.

English law applies. Disputes subject to English courts.